Returns & Exchanges
At American Express Home, we want you to be completely satisfied with your purchase. If your new home decor or furniture doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a pre-paid shipping label and a Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing